Mobile / Casino
khelo bangla has written this privacy policy so you know exactly what information we hold, how we use it, and what choices you have. Access to this platform and its services depends on your local law and eligible regions.
When you open an account with us, we collect the details you submit during registration — your name, contact information and any verification data required to maintain your account in good standing. When you add funds through Rocket or Upay, the transaction reference and amount are logged against your account wallet to keep your history accurate and accessible. We do not store your full payment credentials; payment processors handle that side directly. Cookies and device identifiers are used when you browse on mobile or desktop so that your session stays consistent — your lobby position, your preferred language setting and your account state carry over between visits. We retain account records for as long as your account remains active, and for a reasonable period after, in line with the obligations that apply to platforms operating in your region. Your data is not sold to third parties. We may share it with service providers who support platform operations — identity checks, fraud prevention and technical infrastructure — under confidentiality agreements. Where local law in Bangladesh or your eligible region places additional obligations on data handling, those requirements apply alongside this policy. If you have a question about a specific data point we hold, the contact routes in the support section below are the right place to start.
This policy applies to information we collect directly through the khelo bangla platform — your account, your session on our site, and the transactions you complete here. It does not extend to third-party services you reach through links we may display, or to how payment processors like Rocket and Upay handle data on their own systems. Each of those services operates under its own privacy terms. Knowing the boundary helps you make informed choices about where your data goes.
Login credentials, session tokens and device identifiers collected when you access your account on mobile or desktop. These are used to keep your session intact and your wallet balance visible across visits.
When you add or withdraw funds using Rocket or Upay, we log the transaction reference and status in your account history. We do not hold your full wallet credentials; that stays with the payment provider.
Pages you load, lobby sections you visit and any support requests you submit. This helps us keep the site working correctly on mid-range Android devices and resolve account questions faster.
External links, payment processors and any service not operated by us directly. Those services have their own privacy policies. We do not control what they collect once you leave our platform.
You have practical options when it comes to the data we hold on your account. You can ask us to show you what personal information is recorded — your registration details, your transaction history references and your contact information. If something is wrong, you can request a correction through our support channel and we will update it once we have verified your identity. Want to know whether we are holding data you did not intentionally submit? Raise that question with our support team and we will check. If you decide to close your account, contact us directly and we will walk you through what happens to your records after closure, including any retention period that applies under the rules covering your region. None of these actions require you to use technical jargon — a clear message through the support route is enough to start the process. Availability of specific data rights may depend on your local law and the eligible region you are accessing from.
Request a summary of the personal data we hold, including account registration details and transaction references logged against your wallet.
If your name, contact number or any other account field is recorded incorrectly, contact support with the correct information and we will update it after verifying your identity.
Not sure what data we hold or why? Send a message through our support route and we will give you a clear, specific answer about your account records.
Before you close your account, ask us what happens to your data after closure. We will explain the retention period that applies to your region and what gets removed.
If you have a question about how we handle your data, or if you want to act on any of the rights described above, use one of the contact routes below. We respond through the channels we have published on this site. Do not share your full payment credentials or wallet PIN in any message — your account reference and registered contact detail are enough for us to locate your record and respond accurately.
Open the chat widget visible on the site to send a privacy question directly. Have your registered account email or mobile number ready so we can pull up your record without delay.
Send your privacy request to the support email address listed in the site's contact section. Include your account reference and describe the data point or action you are asking about.
Log into your account and open the help or account settings area. Some data review and correction requests can be initiated directly from there without needing to contact support first.
We apply access controls so that your account data is reachable only by the processes that need it — your session, your transaction logs and our support team when you raise a query. Cookies keep your mobile session stable across page loads; you can adjust cookie settings in your browser, though some functions depend on session cookies to work correctly. Data we no longer need for operational or compliance purposes is removed on a defined schedule rather than kept indefinitely. If this policy changes in a way that affects how your data is used, we will update the policy text here and note the change date at the top of the page.
Your account data is accessible only to the platform processes that serve your session and to our support staff when you open a query. We do not give broad internal access to personal records.
Session cookies maintain your lobby position and account state on mobile and desktop. You can manage cookie preferences through your browser settings, though disabling all cookies may affect how your session loads.
We keep your data for as long as your account is active and for any period required by the rules that apply to your region. When data is no longer needed, it is removed on a defined schedule.
When we update this privacy policy, the revised version is published here with a change date at the top. Continuing to use your account after an update means you have seen the revised terms.
These are the questions we hear most often about how we handle personal data. If your question is not covered here, the support routes listed above are the right next step.
We collect the details you submit during registration — your name, contact number, email address and any verification information needed to maintain your account. Device identifiers and session data are collected automatically when you log in and browse the platform on mobile or desktop.
No. When you use Rocket or Upay to add funds, the transaction reference and status are logged in your account history, but your full wallet credentials are handled by the payment processor directly. We do not store your wallet PIN or full account number on our systems.
Yes. Contact our support team through live chat or email with your account reference and request a data summary. We will show you the personal information recorded, including registration details and transaction references. Availability may depend on your local law and eligible region.
Send a message to support through the live chat or email route. Include your account reference and the specific detail that needs correcting. Once we verify your identity, we update the record. Do not include your full payment credentials in the message.
Your data is not sold to third parties. We share it only with service providers who support platform operations — such as identity verification and fraud prevention — under confidentiality agreements. Payment processors like Rocket and Upay receive only what is needed to process your transaction.
Contact support before or during account closure and we will explain the retention period that applies to your region. Some records are kept for a period after closure in line with applicable obligations. Data that is no longer required is removed on our defined retention schedule.